Transformation of Public Sector Organizations in the new year 2022

There are multiple emerging trends observed in the post-pandemic era like remote work. This is a totally different experience for the employee. Along with this change, this new trend of work from home which is all dependent on the use of internet communication technologies (ICT) has led to certain challenges like data security. There is no doubt that technology is shaping our future. In the present-day technology is everywhere, and there is no doubt that it is at the center of our daily interactions with most institutions whether that be public or private. Public Sector organizations globally connect with their communities through technology. 

It would not be wrong to say that public sector organizations are crucial to the professional and personal lives of every member of our society. As all of us interact with them for our everyday facilitation. Decisions of Public Sector Organizations affect the trajectory of issues ranging from health initiatives, environment sustainability, equity practices, the privacy of data, global economies, and an array of other impact areas.

Observation, studies, and discussion with different stakeholders reveal that the global pubic sector outlook will further change with new learning, growth, and emerging trends. With the pandemic, there is a continued trend of remote work. There is also an emphasis on employee experience,  employees are also seen searching for trusted and responsible enterprises. Furthermore, there is also a visible concern for data security, work automation, and increased concern for Artificial Intelligence (AI).

Employee experience in this new normal will certainly take a lead in digital transformation plans. For successful organizations and services, the focus should be on the optimization of processes and the inclusion of technology. This focus will enable people working in either the private or public sector to enhance their performance as well as collaborate in novel ways regardless of their location in the world. If I term the upcoming trend as "digital nomadism" all-digital, work from anywhere, the new work landscape will certainly endure, continuing far beyond the wave of pandemics. According to observers of the situation, globally majority of civil servants are predicted to become permannet hybrid workers.  https://www.forrester.com/blogs/predictions-2022-global-public-sector-digital-transformation/. It is evident that many organizations in the present era are presently permanently changing the way they work. This grim situation has posed a unique challenge for the government workers, who do not have at times the expertise, necessary digital tools to carry out their tasks in this new virtual world.

Inorder to build capacity of the organisations to meet the upcoming challenges, they are required to focus on their employee experince as well as customer experince which is vital for both employee as well as productivity. In addition to this perspective i believe that there should also be some efforts towards maximization of digital service delivery and proper utilization of digital tools. With this focus the public sector would greatly benefit in multiple aspects. It is also worth mentioning here that if public sector fails to do so it will ultimatley result in a much slower return on their digital investments. Public sector in the new noraml has to provide new solutions to the people without which they can not move ahead.

Public Sector is required to enhance the common citizen experince and this ideal requires an added investment in new tools and technologies. Moreover, civil servants need to enhance their capabilities and processes to serve the public. Making investments in technology enabled services will certainly yeild long term benefits both in better service delivery as well as in developing a workforce with higher morale and a desire to stay further in their organisations.

It is expected that the policy makers in the public sector will try their best to increase their focus on more digitization and automation. Moreover, governments around the globe should be more transparent and open in adoption of new and emerging technologies in order to formulate cultures of inclusivity, attract and retain talent, and offer chances for the public sector employees to continously enhance their skills and compete with global digital economy.

Public Sector Organizations need to refocus and modernize their approach to furtrher enhance their employee life cycle through addition of modern technologies. This approach will make it easier for the employees to perform their tasks and to meet their needs.Not only this they can perform their jobs remotely through the use of technology which ultimatley means better results for everyone.