Our Group First Visit To Pakistan Railway Saddar Station Rawalpindi

We are Students of the National University of Modern Languages Islamabad (NUML) studying in the Department Governance and Public policy 6^th semester. This Project is under the supervision of Dr. Athar Rashid Assistant Professor Subject Public Sector Reforms and Social Change, in this project we have been given the task to visit different Government and private institutions related to Pakistan Railway and Aviation Sector  to collect some data and identify the Recent Reforms taken so far and future plans to improve the Pakistan Railway and Aviation Sector for Good Governance As a citizen of Pakistan it's our sole Responsibility to work with zeal and commitment for the progress of our Country

Our Objectives

Aware the citizens of Pakistan how they can participate to improve any institution, Awareness about citizen participation, Highlight issues of peoples.

Group Members

·         Yasir Hassan

·         Syed Muhammad Taqi Bukhari

·         Sara Malik

·         Hamza babar

·         Asfand Abbasi

First visit  Of Our Group was to Pakistan Railway station sadar Rawalpindi

 

History of Pakistan railway station sadar Rawapindi

This railway station in Rawalpindi was constructed in 1881 during the British rule as part of the Punjab Northern State Railway. The British had laid the train tracks in Rawalpindi to connect Lahore with Peshawar, two of the most important trade centres in the sub-continent. In 1886, the Punjab Northern State Railway was merged with other railway networks to form the North Western State Railway. 

Since its construction, this train station has been used by national and foreign leaders. In 1919, Afghan King Amanullah Khan also used this railway station when travelling from Landi Kotal to meet with the British viceroy and sign a treaty between the colonial forces and Afghanistan.

Following the independence of Pakistan in 1947, the railway station in Rawalpindi became a part of Pakistan Railways. In 1965, Fatima Jinnah’s Freedom Special train also stopped in the city during her historic election campaign. The first Prime Minister of Pakistan Liaquat Ali Khan, former President Ayub Khan, and former Prime Minister Zulfikar Ali Bhutto have all arrived and departed from this station in the past. In 1989, former Prime Minister Benazir Bhutto also used Rawalpindi Railway Station when she led a train rally from Karachi to twin cities for her election campaign.

FEATURES OF RAWALPINDI RAILWAY STATION

The main building of Rawalpindi Railway Station consists of three parts: freight section, passenger rooms, and main offices. The Railways Club building and the police station are located adjacent to the main building. The building has three separate gates meant for regular passengers, goods, and VVIP passengers. 

The grand clock and the steam engine installed in front of the main building are among the most noteworthy features of Rawalpindi Railway Station.

The station has five platforms that are connected by pedestrian bridges made from wood and steel. Meanwhile, the main building is dotted with small tea shops, snack bars, and bookstalls. The other facilities at Rawalpindi Railway Station include waiting rooms, bathrooms, water coolers, and restrooms that can be rented for a day by passengers travelling to the northern areas.

 

Rawalpindi Railway Station Address: Station Road, Saddar, Rawalpindi.

 

 

Our First Visit to Pakistan railway saddar station included the following activities

·       Filling Passengers Satisfaction Level survey forms

·       Taking interview from passengers

·       Taking interview from the private business owners ( shops, cafes etc)

·       Taking interview from koils

·       Taking interview from the top officials

These activities were included in our first visit to Rawalpindi Railway station

Let me tell you the details of every activity one by one,

·       Filling Passengers Satisfaction Level survey forms

To collect primary data we made a passengers satisfaction level survey form which is as below,

 

Rawalpindi Railway Station Passenger’s survey Form

Objective of Survey Form

Through this survey, we will check the satisfaction level of passengers. Also get the reviews of passengers about Pakistan Railway Services Delivery. 

This was the survey form which was to be filled by the passengers,

We collected data from,

 

·       Students

·       Employees

·       Women’s

·       Disables

·       Private business mans

·       Railway staffs

·       Koli

·       Illiterate  persons

 

 

Some of the surveys are as below,

 

 

 

He is a university student and he is 25 year old answering to the Question he said

“ I am completely satisfied by the service delivery of Pakistan railway and I notice Pakistan railway is improving their service delivery”

 

 

 

He is working in a company  and he travels often  by train answering to our questions he said

“ I am satisfied the service of Pakistan railway. They are trying their best to facilitate the passengers but it is also our responsibility to  cooperate with them because it is our property we have to take care of these public property”

 

we also taken an interview from the private business man who have shops in the railway station Rawalpindi to answering to our questions the shopkeeper said

“ I am paying 35,000 per month as far as the service delivery of Pakistan railway is concern they are providing all the facilities which a railway station must have in”

Answering to a question related to business in covid – 19 he said

“ during covid-19 I faced many issues the railway  stations were closed due to lockdown but the government do not facilitate us or supported financially”

 

We also taken an interview from a disable lady answering to our above questionnaire she said

“ yes I am also satisfied with the service delivery of Pakistan railway they are facilitating the disables and I am completely satisfied with their service I travel by train once in a month”

 

We also taken an interview from a koli who is working in the railway station

Answering to the question he also tells us that he is also satisfied from the service delivery of railway

 

Conclusion of our first visit to Pakistan railway station saddar Rawalpindi

“ After conducting surveys from the passengers and the staffs, private businessman’s we came at the conclusion that 90% of the  passenger’s were satisfied from the services Delivery of Pakistan railway and the passenger’s are appreciating  the work of the staff and their behavior  toward the passenger’s”